Shipping policy


At MustHavem, we’re committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been received.

Once your order has been processed, you’ll receive a confirmation email with your shipping details.

Please note that orders are not processed on weekends or public holidays.


Delivery Times

United Kingdom

  • Standard Delivery: 6–14 business days
  • Shipping Cost: Free on all orders

Delivery times are estimates and may vary depending on your location, courier services and seasonal demand.


Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information (where available), allowing you to monitor your delivery.


Delays

While we aim to deliver your order within the estimated timeframe, occasional delays may occur due to:

  • High order volumes
  • Public holidays
  • Severe weather conditions
  • Customs inspections (for international orders)
  • Courier delays beyond our control

We appreciate your patience and understanding in these situations.


Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Travio cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.


Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@MustHavem.com

We’ll investigate the issue with the shipping carrier and keep you updated throughout the process.


Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged item and packaging

We’ll review your claim and work to resolve it as quickly as possible.


International Shipping

Travio currently ships within the United Kingdom only.

If we expand to additional countries in the future, this policy will be updated accordingly.


Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@MustHavem.com (replace with your business email)