Frequently asked questions
What is the return policy?
We offer a 30-day return policy from the date your order is delivered. Items must be unused, in their original condition and packaging. To start a return, please contact our support team with your order number and reason for the return.
Are any purchases final sale?
For hygiene and safety reasons, selected items such as beauty and personal care products may be non-returnable unless they arrive damaged or faulty. Gift cards and clearance items may also be excluded from returns. Please refer to our Return Policy for full details.
When will I get my order?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
- United Kingdom: 5–10 business days
- Europe: 7–15 business days
- International: 7–20 business days
Delivery times may vary depending on your location and seasonal demand.
Where are your products manufactured?
We work with trusted suppliers and manufacturers from different regions around the world to offer a wide range of quality products at competitive prices. Each product is carefully selected to meet our quality standards before being offered on our store.
How much does shipping cost?
Shipping rates are calculated based on your delivery location.
- United Kingdom
- Orders under £50: £4.99
- Orders £50 and over: Free
- Express Shipping: £6.99
- Europe
- Standard Shipping: £9.99
- International
- Standard Shipping: £14.99
Shipping costs are shown at checkout before you complete your order.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can monitor your delivery.
Can I cancel or change my order?
Orders can usually be cancelled or changed within 1 hour of being placed. After this, your order may already be processing and we cannot guarantee changes.
What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment methods available at checkout.
What if my order arrives damaged?
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with photos of the item and your order number. We’ll work with you to resolve the issue as quickly as possible.